Privacy Policy — 12jet Platform

1 Introduction & Scope

12jet ("we", "us", "our") operates the online betting and casino platform accessible at https://12jet.io (the "Platform"). This Privacy Policy describes how 12jet collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", "Player") who register an account on or interact with the Platform.

This policy applies to all personal data collected through the Platform, including data provided during registration, during the Know Your Customer (KYC) verification process, during the course of placing bets or playing games, when contacting customer support, and through your general use of Platform features and tools.

This policy does not apply to third-party websites, payment providers, or game studios that may be accessible through or linked from the Platform. Those third parties operate under their own privacy policies and 12jet is not responsible for their data practices.

By creating an account and using the 12jet Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, you must not register an account or continue to use the Platform.

2 Data We Collect

12jet collects personal data in several categories, depending on how you interact with the Platform. The following table outlines the primary categories of data collected and the context in which each is gathered:

We do not knowingly collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is visible on identity documents submitted for age and identity verification purposes.

3 How We Use Your Data

12jet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your 12jet account, including authenticating your identity each time you log in and delivering OTP verification codes to your registered mobile number.
• Service Delivery: To process your bets, settle game rounds, calculate winnings and losses, apply bonuses, and provide you with full access to the 12jet sports betting and casino services.
• Payment Processing: To facilitate deposits and withdrawals in BDT via your chosen payment method (bKash, Nagad, Rocket, Upay, or card), and to reconcile transaction records accurately.
• Identity & Age Verification (KYC): To verify that you meet the 21+ age requirement and to confirm your identity prior to processing withdrawal requests, in compliance with our anti-money-laundering (AML) obligations.
• Responsible Gaming: To monitor wagering patterns and detect indicators of problem gambling behaviour, enabling us to proactively apply responsible gaming tools, communicate support resources, or apply account restrictions where appropriate.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, money laundering, and other prohibited conduct on the Platform.
• Customer Support: To respond to your support enquiries, resolve disputes, and maintain records of communications for quality assurance and compliance purposes.
• Platform Improvement: To analyse aggregate usage data and identify opportunities to improve the performance, reliability, and user experience of the 12jet Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates via SMS or email to your registered contact details, where you have not opted out of such communications. You may unsubscribe from marketing messages at any time by contacting [email protected].
• Legal Compliance: To fulfil our obligations under applicable laws and regulations, including responding to lawful requests from governmental or regulatory authorities.

4 Legal Basis for Processing

12jet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 12jet — specifically, to operate your account, process transactions, and deliver the betting and gaming services you have signed up to use.
• Legal Obligation: Processing is necessary for 12jet to comply with applicable legal obligations, including KYC and AML verification requirements and the retention of financial records for the minimum periods prescribed by law.
• Legitimate Interests: Processing is carried out to pursue the legitimate interests of 12jet in preventing fraud, maintaining platform security, improving our services, and communicating relevant product information to active players, provided that those interests are not overridden by your own rights and interests.
• Consent: Where processing is based on your consent — such as the receipt of promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Third Parties

12jet does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described, and subject to binding data processing agreements that require those recipients to handle your data securely and in accordance with applicable privacy standards:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and card network processors (Visa, Mastercard) receive the financial data necessary to execute deposit and withdrawal transactions on your behalf.
• KYC & Identity Verification Providers: Third-party identity verification services that assist 12jet in confirming player age and identity as part of our KYC obligations receive the identity documents and personal details you submit during the verification process.
• Game Technology Providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and wagering data necessary to deliver their games and resolve technical disputes, in accordance with their own privacy policies.
• IT Infrastructure & Security Providers: Cloud hosting, content delivery, and cybersecurity providers that underpin the operation of the 12jet Platform receive technical data as part of their service delivery, subject to strict confidentiality obligations.
• Legal & Regulatory Authorities: 12jet will disclose personal data to law enforcement, governmental, or regulatory bodies where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity.

All third-party data processors engaged by 12jet are required to implement appropriate technical and organisational security measures and to process personal data only on documented instructions from 12jet.

6 Cookies & Tracking Technologies

12jet uses cookies and similar technologies (including local storage and session tokens) on the Platform for the following purposes:

• Essential Cookies: These are strictly necessary for the Platform to function. They maintain your login session, remember your account preferences, and enable core security features such as CSRF protection. The Platform cannot function without these cookies and they cannot be disabled.
• Analytics Cookies: These collect anonymised, aggregated data about how players navigate and use the Platform — such as which pages are visited most frequently and where players encounter errors. This data is used exclusively to improve the Platform and is not tied to individual player identities.
• Security Cookies: These assist in detecting unusual or suspicious activity on your account, including login attempts from unrecognised devices or IP addresses, and support our fraud detection systems.

12jet does not use third-party advertising or tracking cookies. You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in to the Platform and using its services.

7 Data Retention

12jet retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal retention requirements. The following general retention periods apply:

• Account Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in compliance with financial record-keeping obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with AML regulatory requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer Support Records: Retained for a minimum of two (2) years from the date of the final interaction in each support case.
• Marketing Preferences: Retained until you withdraw your consent, plus a reasonable period to ensure suppression lists are maintained accurately.

At the end of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

8 Data Security

12jet implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption on all data in transit between your device and 12jet servers.
• Encryption of sensitive data at rest, including financial records and identity documents.
• OTP-based two-step verification for account login, providing an additional layer of protection beyond your password.
• Strict role-based access controls that limit employee access to personal data on a need-to-know basis.
• Regular security assessments and vulnerability testing of the Platform infrastructure.
• Incident response procedures to detect, contain, and report data security incidents within required timeframes.

While 12jet takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your own login credentials. If you suspect that your account has been compromised, contact [email protected] immediately so that we can take protective action.

9 Your Rights

As a player on the 12jet Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] from the email address or mobile number associated with your 12jet account:

• Right of Access: You have the right to request a copy of the personal data 12jet holds about you, together with information about how it is being used and on what legal basis.
• Right to Rectification: You have the right to request that 12jet corrects any personal data about you that is inaccurate or incomplete. You may also update certain account details directly from within your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to any overriding legal retention obligations that apply to 12jet.
• Right to Restriction of Processing: You have the right to request that 12jet restricts the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being contested or while an objection to processing is being considered.
• Right to Object: You have the right to object to the processing of your personal data where 12jet relies on legitimate interests as the legal basis for processing. You also have an unconditional right to object to the processing of your data for direct marketing purposes.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

12jet will respond to all valid data rights requests within thirty (30) calendar days of receipt. Where a request is particularly complex or numerous, we may extend this period by a further thirty (30) days, and will notify you accordingly.

10 Children & Minors

The 12jet Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete or suppress the personal data collected, and where appropriate report the matter to relevant authorities.

If you believe that a minor has registered an account on the 12jet Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.

11 Changes to This Policy

12jet reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will publish the revised policy on this page with an updated "Last Updated" date at the top of the document. Where changes are significant, we may also notify active players via the mobile number or email address associated with their account.

It is your responsibility to review this Privacy Policy periodically to stay informed about how 12jet protects your data. Your continued use of the Platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes, you should cease using the Platform and contact [email protected] to discuss the closure of your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 12jet holds about you, please contact us using the details below. All privacy-related correspondence should be submitted in writing to ensure that your request is handled accurately and within the applicable response timeframe.