Responsible Gaming at 12jet
At 12jet, we believe that gambling should be an enjoyable leisure activity — never a source of financial stress or personal harm. Our responsible gaming programme gives every Bangladeshi player the tools, information, and support needed to stay in control and play safely at all times.
Our Commitment
Playing at 12jet Should Always Feel Safe
12jet operates as a trusted betting and casino platform for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. With that reach comes a real responsibility. We are committed to ensuring that every interaction a player has with 12jet is underpinned by fairness, transparency, and genuine care for their wellbeing.
Responsible gaming is not a checkbox for us — it is a core part of how we build and operate this platform. We provide practical tools that help players set boundaries before they are needed, and clear guidance on how to seek help if gambling stops being fun. Our support team is available around the clock, seven days a week, Bangladesh Standard Time.
- Strict 21+ policy — age verification is mandatory before any withdrawal is processed on the platform.
- Free player tools — deposit limits, session reminders, cooling-off periods, and self-exclusion are available to all registered players at no cost.
- No pressure marketing — we do not send unsolicited promotional messages to players who have opted out, or to players who have active responsible gaming restrictions on their account.
- Trained support staff — our customer support team is trained to recognise signs of problem gambling and to respond with empathy, not sales pressure.
- Transparent odds and rules — every game and betting market on 12jet displays clear odds and house-edge information so players can make informed decisions.
Gambling Involves Financial Risk
Before you place any bet on 12jet, please keep the following in mind:
- You may lose some or all of the money you deposit. Never wager more than you can comfortably afford to lose.
- Gambling is not a reliable way to earn income. Do not chase losses by increasing your bet sizes in an attempt to recover previous losses.
- Do not gamble when you are stressed, upset, under the influence of alcohol, or in financial difficulty.
- Set a strict personal budget before each session and stop when that budget is reached, regardless of your current result.
- Gambling should be entertainment — if it stops feeling enjoyable, take a break immediately.
Need to Talk to Someone Right Now?
If you feel that gambling is affecting your mental health, relationships, or finances, please contact our support team immediately. We are available 24 hours a day, seven days a week. Email us at [email protected] — our responsible gaming team will respond within one hour and can apply account restrictions on your behalf without delay.
Player Protection Tools
Take Control With 12jet's Safety Features
Every tool listed below is available to all registered 12jet players free of charge. You can request any of these tools by contacting [email protected] at any time. Restrictions take effect within 24 hours of your request being confirmed.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be processed until the limit period resets. You can lower your deposit limit at any time with immediate effect. Requests to raise a deposit limit require a 7-day cooling-off period before taking effect, giving you time to reconsider.
Set a maximum duration for each gaming session. When your chosen time limit is reached, you will receive an on-screen notification and your session will be ended automatically. This tool helps you keep your gaming within a healthy, pre-planned timeframe and prevents unintended extended play that can lead to impulsive decisions.
Request a temporary break from the 12jet platform — known as a cooling-off or time-out period — for a duration of your choosing: 24 hours, 48 hours, 7 days, 30 days, or 90 days. During a cooling-off period, your account will be suspended and you will not be able to log in, deposit, or place bets. Marketing communications will also be paused for the duration.
If you feel that you need a longer or permanent break from gambling, you can request self-exclusion from the 12jet platform. Self-exclusion periods are available for 6 months, 1 year, 5 years, or permanently. During self-exclusion, your account is fully locked and cannot be reopened before the exclusion period expires. All promotional communications will cease immediately upon activation.
How to activate any tool: Email [email protected] with your registered mobile number or username, state which tool you would like to activate, and specify your chosen limit or duration. Our team will confirm activation within 24 hours. For self-exclusion requests, we prioritise immediate processing.
Why It Matters
Responsible Gaming Pillars at 12jet
Our responsible gaming programme is built on six foundational pillars that guide every decision we make regarding player safety and platform design.
All players must be 21 years of age or older to register and play on 12jet. Age is verified during the KYC process before any withdrawal is approved. If we have reason to suspect that a player is under 21, their account will be suspended pending verification. We do not allow access to minors under any circumstances.
12jet monitors player behaviour patterns on an ongoing basis to identify indicators of problem gambling — such as rapidly escalating deposit amounts, long uninterrupted sessions, repeated chasing of losses, or a sudden sharp increase in wagering frequency. When these patterns are detected, our team proactively reaches out to offer support and responsible gaming tools.
Your 12jet account dashboard provides a full history of deposits, withdrawals, bets placed, and net gaming results in BDT. Knowing exactly how much you have spent and won over any period is one of the most effective tools for maintaining healthy gambling habits. We encourage all players to review their account history regularly.
Understanding how games work — including house edges, return-to-player percentages, and the mathematical reality that the platform holds a long-term statistical advantage — is essential for informed gambling. 12jet provides clear game rules and odds information for all betting markets and casino titles available on the platform.
Players can opt in to receive periodic reality check notifications during their gaming sessions. These reminders display your current session duration and a summary of your net result, prompting you to take a moment and consciously decide whether to continue playing. Reality check intervals can be set from 15 minutes to 2 hours according to your preference.
If you are concerned that a family member or someone close to you may be experiencing gambling-related harm, you can contact 12jet on their behalf. Our responsible gaming team can discuss the options available — including requesting a third-party exclusion — and will handle all such enquiries with full confidentiality and sensitivity.
Self-Assessment
Is Gambling Still Fun for You?
The following questions are drawn from standard problem gambling screening tools. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or take a break from the platform using one of the tools described above.
You Are Not Alone
Problem gambling is a recognised condition, and seeking help is a sign of strength, not weakness. If any of the questions above resonated with you, please reach out to our team at [email protected]. We can activate a cooling-off period or self-exclusion on your account within hours, and we will point you toward additional professional support resources in Bangladesh. All conversations are treated with complete confidentiality.
Age Policy
21+ Only — No Exceptions
The 12jet platform is strictly restricted to adults aged 21 years and over. This age minimum applies to all players regardless of the type of activity — sports betting, live casino, slots, or any other game available on the platform. There are no exceptions to this rule.
When a player requests their first withdrawal, a full KYC identity verification process is triggered. This requires submission of a valid government-issued ID — such as a Bangladesh National Identity Card (NID) or passport — to confirm both identity and date of birth. Any account found to belong to a person under the age of 21 will be permanently closed and all funds will be handled in accordance with our terms and applicable regulations.
If you are a parent or guardian, we encourage you to use device-level parental controls to prevent minors in your household from accessing online gambling platforms, including 12jet. If you suspect a minor has opened an account, contact us at [email protected] immediately.
Play Within Your Limits
Enjoy 12jet Responsibly
When gambling stays fun, it is a great form of entertainment. Explore the 12jet cricket sportsbook, casino, and slots lobby — and remember to play within your personal limits. For players aged 21 and above only.